Refund policy

Effective Date: August 8, 2025
Last Updated: August 8, 2025

All Sales Are Final

At RN Influence, we are proud to offer high-quality apparel and digital products/services. Due to the custom and digital nature of our offerings, all sales are final. We do not provide refunds, exchanges, or returns unless an error was made by RN Influence (such as a defective item, incorrect order, or fulfillment error).

Customer Responsibility & Order Confirmation

By completing a purchase with RN Influence, you confirm that:

  • You have reviewed your order details thoroughly, including:

    • Product selection, size, and style

    • Customization details (e.g., spelling, color, placement)

    • Shipping and email information

  • All apparel and digital products are custom-made or fulfilled to your specifications. Once your order is placed, production and/or digital delivery begins immediately, and no changes, cancellations, or corrections can be made.

RN Influence is not responsible for any errors or omissions submitted by the customer.

Shipping & Insurance

  • All physical orders include $100 of shipping insurance.

  • RN Influence is not responsible for delivery issues once the package has been handed over to the shipping carrier.

  • This includes delays, lost or stolen packages, or delivery errors by the carrier.

Once your order has been marked as shipped, it becomes the responsibility of the shipping carrier. If you encounter an issue, please file a claim directly with the carrier using the provided tracking number and insurance details.

We recommend monitoring your tracking information and ensuring someone is available to receive your package.

Return Exceptions – RN Influence Error Only

Returns will only be considered if RN Influence has made a verifiable error, such as:

  • Shipping the incorrect item

  • Delivering a damaged or defective product

  • Failing to fulfill a digital service or product as described

To qualify:

  • You must contact us within 14 days of receiving your order

  • Physical items must be:

    • Unused, unworn, and in original condition

    • With original packaging and tags

    • Accompanied by proof of purchase

How to Request a Return

Email rninfluence@gmail.com within 14 days to request a return for an eligible issue. If approved:

  1. You’ll receive a prepaid return shipping label (for physical items)

  2. Instructions for sending the item back will be provided

Important: Items returned without prior approval will not be accepted.

Return Address:
[THE RETURN ADDRESS WILL BE PROVIDED ONCE THE REQUEST IS APPROVED]

Damaged, Defective, or Incorrect Items

Inspect your order upon delivery. If you receive an item that is defective, damaged, or not what you ordered, email us at rninfluence@gmail.com immediately so we can resolve the issue.

Non-Returnable & Non-Refundable Items

The following items are not eligible for return, exchange, or refund:

  • Digital products and services (once delivered or accessed)

  • Custom or made-to-order apparel (unless defective or incorrect)

  • Gift cards

  • Sale or discounted items

Exchanges

Due to the final sale nature of our products, we do not offer exchanges. If we made an error, we will address it through our return resolution process.

EU Customers – 14-Day Cooling-Off Period

For customers in the European Union, you have the right to cancel or return your order within 14 days of delivery for eligible items. This does not apply to:

  • Custom-made products

  • Digital products that have been accessed or delivered

To qualify for a return under this provision, the item must be unused, in its original packaging, and include proof of purchase.

Refunds (If Approved)

If a return or refund is approved due to an RN Influence error:

  • We will notify you after receiving and inspecting the item (if applicable)

  • If approved, the refund will be issued to your original payment method within 10 business days

Note: Banks or card issuers may take additional time to post the refund.
If more than 15 business days have passed since approval and you haven’t received your refund, please email rninfluence@gmail.com.

Contact Us

Have questions or concerns? Reach out to us at:
📧 rninfluence@gmail.com